Any equipment returned for credit must be the exact model and serial numbers identified on an approved company return for credit (RFC) authorization form. The equipment returned must be in the same condition and completeness as originally sold (i.e. factory sealed, cables, manuals, boxes, packing, adapters etc.). Return for credit items must be standard stock items and must be returned within 30-days of the original purchase date. We cannot accept back for credit any special order or non-stock items unless our vendor will take them back. All returns for credit must include an RFC number and will be assessed, at a minimum, a 30% restocking fee, unless returned within 30-days of the original purchase date and offset in advance by a larger or equal offsetting order. Any equipment returned incomplete or in non-original condition may be rejected by StratX Solutions or subject to additional return charges as StratX Solutions determines appropriate. The customer will be responsible for all originally invoiced charges on rejected items. Any rejected items will be returned freight collect and if refused will be discarded. Any return charges will be invoiced and will be due within 15 days.Return procedures
Please contact the place of purchase for return procedures. If customer purchased product(s) directly from StratX Solutions, then customer shall return the product(s) to StratX Solutions pursuant to the following terms. Customer must obtain a Return Material Authorization (RMA) number by calling customer service at 1-972-577-0310. Returned products should be shipped to the following address:
StratX Solutions LLC
ATTN: RMA Dept - RMA# _______
2931 Ridge Road
Plano, TX 75032
Customer shall return the products to StratX Solutions in the original packaging and enveloped in the original antistatic bags. StratX Solutions will not be responsible for damaged parts if customer does not follow this process. Please retain shipping information, including tracking numbers, until your account has been credited by StratX Solutions or replacement product is received. If StratX Solutions determines that failure of the product(s) was not a result of a defect in materials or workmanship, StratX Solutions reserves the right to charge customer for parts and labor at StratX Solutions then current labor rate or charge customer a 30% restocking fee. StratX Solutions will advise customer prior to assessing these charges.