StratX provides customers with the flexibility to choose the level and breadth of services needed for their environment and business requirements. Managed Services listed below can be provided as an all-inclusive full service bundled option, or broken out to only those services needed in a custom plan tailored to your business.

Managed services are the extra help that will save your day. With managed services, you'll be free from necessary, but time-consuming tasks. Tasks like monitoring and managing your IT infrastructure. Your strategic initiatives will fall into place all while increasing efficiency and productivity and you'll be free to focus the right people and resources on the right things. Trust us with the reins and you’ll see a side of IT services you never thought was possible. We’ll manage all of your technology needs and provide you the sense of comfort you need to get back to business.

Serving as your IT department, we manage your technology so that you can focus on what you do best. So, why should you choose a managed services provider?

  • Lower IT Costs, and a Predictable, Scalable IT Budget
  • Superior Support, Fast Remote and Reliable On-Site Service
  • Broad Scope of Knowledge
  • Reporting and Transparency
  • Security and Policy
  • Backup and Disaster Recovery
 

Piece of Mind

Knowing StratX is actively monitoring and supporting your critical business technology resources provides your staff with both peace of mind and the ability for them to focus on customer satisfaction and business operations. No more late nights monitoring emails or worrying about the health of the environment.

Core Services

INFRASTRUCTURE MONITORING AND ALERTING

Advanced monitoring and alerting to outage or sub-optimal conditions of core infrastructure devices using our blend of Network Management toolsets and technologies. Includes remote response, troubleshooting and problem resolution for covered infrastructure devices. Outages occurring after hours are either responded to on the next business day or can be covered under the After Hours Monitoring and Alerting offering.

Included Services:
  • Monitoring of critical infrastructure devices, services and processes
  • Alerting of outages to StratX and Client support resources
  • Remote triage
  • Troubleshooting and problem resolution
Covered Platforms:

Physical Servers, Virtual Servers, Networked Storage, Hypervisors, Routers, Switches, Firewalls, Network Appliances.

PROACTIVE INFRASTRUCTURE MANAGEMENT

Preventative and proactive maintenance activities on covered core infrastructure and end-user computing environments (PC’s, Laptops and virtual desktops) to keep them running optimally and efficiently.

Solution Proposals
  • Microsoft Patching
  • 3rd Party Software Patching
  • Firmware Patching
  • IOS/NOS Patching
  • Antivirus/Malware Updates/Scanning
  • System backups
  • Documentation Management
  • Help Desk Platform
  • Monthly Reporting, Yearly Budgeting Support
  • License Renewal Management
  • IP Address Management
  • Systems & Network Design

After Hours

AFTER HOURS MONITORING AND ALERTING

Have piece of mind knowing there will always be a set of eyes on your critical network and system infrastructure supporting your business operations. Monitoring, alerting and responding to outage or major issue alerts with StratX Network Operations Center (NOC) and RMM Toolsets.

Included After Hours Services:
  • Monitoring of critical infrastructure devices, services and processes
  • Alerting of outages to StratX and Client support resources
  • Remote triage
  • Troubleshooting and problem resolution
Covered Platforms:

Physical Servers, Virtual Servers, Networked Storage, Hypervisors, Routers, Switches, Firewalls, Network Appliances.

Contact a StratX Managed Services Specialist now.